EMC Electric Vehicles Frequently Asked Questions

 

WHAT TYPES OF PRODUCTS DO YOU SELL?

We offer a diverse range of highest quality, purpose-built electric vehicles and associated products including:

-  Electric Golf Carts (2 and 4 seat)
-  Resort Vehicles and People Movers (2, 4, 6, 8, 11 and 14 seat, plus our new 29 seat bus train)
-  Commercial Utilility Vehicles
-  Laundry Vehicles for housekeeping, hotel/motel and resort maintenance 
-  Industrial Vehicles, tugs, burden carriers, airside and airport vehicles
-  Special purpose buggies, for indoor, outdoor, off road, rough terrain, underground, maintenance and customised wheelchair access
-  Electric Police and Security
-  Spare Parts, accessories, bling and service
-  Wheels and Tyres, including Kenda, Pro Tour and a wide range of after market alloy wheels and specialty tyres
-  Batteries, including Lithium, deep cycle wet cell Trojan, US and Johnson batteries. Also maintenance-free sealed gel and AGM batteries
-  Battery Chargers - 24 volt, 36 volt, 48 volt and 72 volt
-  Trailers

Please see our Products & Services page for full listings.

 

WHAT LEVEL OF SERVICE DO YOU OFFER?

We provide Australia-wide service and support for all golf, utility, resort, industrial and specialty electric vehicles. We can arrange a service or repairs to golf carts, industrial vehicles, tugs, burden carriers, resort and people movers. On site or at one of our Australia wide authorised service centres.

 

DO YOUR PRODUCTS COME WITH A WARRANTY?

We offer industry-leading warranties on all new vehicles. All vehicles are covered by a comprehensive warranty; terms and conditions vary depending on model and usage application. 

If you have a warranty claim or need support with an EMC vehicle please contact us.

 

DO YOU OFFER SPARE PARTS FOR VEHICLES?

We carry an extensive range of spare parts and accessories to suit a wide range of golf carts, industrial vehicles, people movers and utility vehicles.

We also provide you choice of pickup, post or priority shipping Australia-wide.

For more information about our extensive parts and accessories range please vist our Parts and Accessories page or call 1300 73 66 85

 

ARE YOU AUSTRALIAN?

Yes, proudly!

EMC Electric Vehicles is part of the Varley Group, one of Australia's oldest and most reputable engineering and manufacturing firms.

Founded in 1886, Varley have a long and rich engineering history, and today Varley Group has over 600 employees throughout Australia plus offices and manufacturing facilities in Indonesia and the USA.

To understand more about the Varley Group, please visit our main website at www.varleygroup.com.

 

I MANAGE A RESORT AND NEED A VEHICLE TO TRANSPORT GUESTS - DO YOU HAVE VEHICLES TO SUIT, OR DO YOU ONLY SELL GOLF CARTS?

We sell a wide range of vehicles that would suit your needs, from small 2-seater carts to large 29-seat full electric buses! We don't just sell golf carts - in fact, the majority of vehicles we sell are not golf carts at all. Our utility, resort, commercial and industrial vehicles are utilised in many industries, including:

-  Governments: Federal, State and Local
-  International Airports
-  Military
-  Prisons
-  Customs and Quarantine
-  Universities and Schools
-  Zoos, Parks and Tour Sites
-  Libraries and Police
-  Corporate and Commercial: including Security, Mines, Resorts, Factories, Horse Studs, Farms, Shopping Centres, Resorts, Theme Parks, Cemeteries and Caravan Parks
-  Private: a growing number of private users for golf and gated communities.

 

DO YOU OFFER DELIVERY AND PICKUP?

Yes, both!

Because we move so many golf carts and electric vehicles we have a lot of opportunities for backload and share load transport. Depending on your location, we can often arrange delivery at very competitive prices.

We also have transport contracts with Toll Logistics, Q-Link, CEVA and other transport companies. We can usually offer delivery of one or even a fleet of vehicles to your door.

We have special metal pallets for loading and for long range deliveries we can strap vehicles to a steel pallet so it can be safely fork lifted on and off trucks and rail. On arrival, you simply cut the straps and drive your vehicle off the frame.

We also have fork lifts on site and extra long ramps for easy loading at pick up.

 

DO YOU TRADE IN?

Yes.

We can arrange to deliver your new golf cart, resort vehicle, utility or industrial vehicle pickup your trade in vehicle in the one transaction.

We have a strong dealer-reseller network always looking for used vehicles to refurb and sell, which means we can offer you a good trade in price.

We can either trade in your old vehicle or buy it outright (sometimes it suits customers to lease or rent the new vehicle - in that case we simply buy the trade in outright for cash).

 

DO YOU OFFER FINANCE?

Yes. We provide a full range of options to fund your new vehicle/s. Private user HP, Corporate HP, lease or long term rental / hire.

Visit our Finance page to find out more.

To make enquiries about chattel mortgage, finance and rental options please contact our in-house specialists.

 

WHICH IS BETTER - PETROL OR ELECTRIC?

Usually electric, but not always. There are applications that petrol powered vehicles may be more suited...but not many.

Today's electric vehicles are very powerful, and have a huge range (often 100kms or more). Also, electric vehicles have far fewer moving parts, so there are a lot less service items and a lot less to go wrong. You can even order your new golf cart based electric vehicle with a solar canopy integrated in to the vehicle roof, for even more power-saving capability. While the solar canopy feeds power in to the batteries they don’t replace the need to charge from the mains, however a significant increase in operational range and batteries tend to last a lot longer before replacement when they have been constantly charged by the integrated solar charge system.

 

HOW OFTEN SHOULD I WATER MY BATTERIES?

Batteries need to be watered on a regular basis.

For new or strong batteries, it is OK to check and add water around once a month.

As batteries age they will require water on a more regular basis; again we strongly recommend a quality battery watering system, which makes a tedious chore a 30 second operation.

Please visit our Battery Maintenance Guide page for more information on how to care for your batteries.

 

WHAT IS GASSING A BATTERY? IS GASSING BAD?

A natural part of charging batteries is gassing. Batteries give off hydrogen gas as they are charged. This gas can build up in ceiling cavitries and risk of explosition if not allowed to escape.

It is very important to charge batteries in a well ventilated area. The gas contains a small amount of sulphuric acid which, over time, will corrode battery terminals, posts and cables.

It is therefore important part of maintenance to keep connections coated with a quality terminal spray.

Please visit our Battery Maintenance Guide page for more information on how to care for your batteries.

 

WHAT IS THE OPTIMUM LEVEL OF THE ELECTROLYTE?

When you remove the battery cap, you will see the lead battery plates within. They should always be covered by electrolyte. When batteries are fully charged, the electrolyte should be around 3 to 5 centimetres over the plates. Water levels are balanced at the correct level automatically when the battery set is fitted with a quality battery watering system.

Please visit our Battery Maintenance Guide page for more information on how to care for your batteries.

 

Please don't hestitate to contact us with any further questions and a member of our friendly team will be in touch with you shortly.


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